Frequently Asked Questions.

  • What are our rates and services?
    • Please contact us for our rates and services.
  • What is your turn around time for photos?
    • We distribute our photos to our clients between 24-48 hours. We understand the importance of getting our real estate photo’s to our clients as soon as possible. Our clients receive the photos through a file sharing service.
  • How long will it take to photograph or shoot video of my property?
    • The amount of time required to properly photograph a home depends on a number of factors with the biggest factor being size of the property. As a general guideline plan on at least 1-2 hour. But many large homes can take a few hours for photography. For video shoots more time is required, also based on the size of the property.
  • What is your turn around time for video?
    • 48 hours.
  • Why prep for Photos?
    • Make the first impression count. Prep your home to maximize photo potential.
  • How far will you travel to photograph and shoot video?
    • We are a Long Island based company. We handle all assignments in Nassau and Suffolk County.
  • Do you accept credit cards?
    • Yes, we can accept payment by check, cash, EFT (electronic funds transfer right from your bank account), PayPal, Visa, MasterCard, American Express or Discover.
  • What is your Cancellation and Reschedule Policy?
    • Cancellation

      We understand how dynamic the real estate industry is and things can change in an instant! However, we respectfully ask for 24-hour notice to cancel or reschedule photo shoots. Within the 24-hour window, a cancellation fee of $75 will be assessed. If we arrive at the property to find the shoot is cancelled (including denied access to the property), 50% of the quoted shoot amount will be assessed in addition to the $75 cancellation fee. We do not foresee any reason to assess fees as communication between us will be open and current.

      Rescheduling Due To Weather

      Photo shoots will continue as scheduled as long as it is not physically raining. If rain is present, we can shoot the interior as the seller has probably put a lot of hard work into getting it ready for the scheduled shoot. We will then return for exterior photos at the earliest day possible where the weather cooperates. Another option is we can reschedule the entire shoot to our next available appointment. (No reschedule fees will be assessed for inclement weather.)


  • DENS